The EUIPO is working to modernise its services and improve user experience. In particular:

• A new pre-assessment service will first be made available to a pilot group for feedback. The aim is to facilitate the filing procedure for users and help reduce objections and deficiencies. During the filing procedure, users will be able to use some of the checks performed by EUIPO examiners;

• A standalone tool is being developed to let users perform checks prior to filing an EUTM application;

• An optimised customer care service will soon be introduced. From June onwards, users can contact for general queries CustomerCare@euipo.europa.eu or call +34 965139100.

The following contacts will no longer be used:

- Information Centre (information@euipo.europa.eu)
- Key User Management (keyusermanagement@euipo.europa.eu, +34 965139110)
- E-business support line (e-businesshelp@euipo.europa.eu, +34 965139400)

• the Key User Newsflash will be rebranded as IP Expert Newsflash.